TERMS & CONDITIONS
Check-In Time 04:00 PM ------ Check-Out Time 10:00 AM
TERMS & CONDITIONS OF BOOKINGS AND USE
Reservations for accommodation are accepted by the owner of Kiss Wood Cabins, Nettlebeds Farm, Wincle, Macclesfield, Cheshire, sk11 0qg
The Agreement: The conditions of rental are between the guest and the property owner. The contract is deemed to have been made once the guest has paid and the agent has dispatched a confirmation of booking. The guest must be over 18 years at the time of booking.
Booking: The person who makes a booking (the guest) will be responsible for all persons included in the booking and should ensure that they are aware of these terms & conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these terms & conditions.
The guest agrees to pay the full balance on booking
Covid 19: We are all required to uphold local or national law regarding lockdown and reduce infection spreading measures and these will be implemented accordingly. Unfortunately it can be a quick pace decision and we are grateful for your cooperation when we are required to enforce them. Any bookings interrupted by a lockdown or confirmed positive covid 19 test will be rescheduled to a preferred available date of your choice.
We are required by law to obtain track and trace information.
Cleaning: Guests are responsible for leaving the accommodation in good order and in a clean condition; otherwise a further cleaning charge will be levied.
A £50 refundable security deposit will be taken at the time of the booking. Return of this should be expected within 3-5 working days.
Number of People using Holiday Accommodation: The owners permit the guest and member of the guest's party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of 3 adult persons stated on the website may occupy a property unless by prior written agreement with the agent/owner. Extra charges may be applicable.
Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 10 am on the last day.
Cancellation or Changes by the Guest: Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including Covid 19, medical, and weather related) within 60 days of your holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.
Cancellations must be notified in writing (including by email) to the owner immediately. The owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates and/or accommodation. Re-letting will be at the discretion of the owner.
Once a booking has been accepted by the owner, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change.
Cancellation Insurance: We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The guest may bring two small very well behaved dogs. Not all properties accept pets; if property details on the website stipulate no pets then this is binding within these terms & conditions.
Pets must be well-behaved and should not be left unattended in the property at anytime. Pets must be kept on a lead at all times while in the grounds of the property. If damage is caused by pets, the guest may be billed for that charge. 'No Pets' in a description may not guarantee that pets have never occupied the property. No area is guaranteed as secure for dogs even if described as private or enclosed. No pets are allowed to roam around the grounds. Guests are permitted to use the Paddock to exercise their pet.
Other Conditions: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.
Guests should not cause nuisance or annoyance to occupants of nearby property.
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
Guests should allow reasonable access to the property by the owner for maintenance given reasonable notice.
If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
The owner reserves the right to charge a security deposit.
Wildlife: Our Pods are in beautiful rural areas. Please therefore expect to meet some wildlife, including the odd spider, Deer, Fox, bird, fly, bee, wasp or other creature, If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way - but only if the creatures become a serious menace. Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
The owner cannot be held responsible for any perceived inadequacies in any of the properties that are not as such faults. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
Complaints Procedure: Any dispute arising out of the booking will be between the guest and the owner. No complaints can be considered unless notified during the guest's stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. Accidents howsoever caused during the holiday are not the liability of the owner. Complaints received after departure cannot be accepted as owners have no opportunity to resolve the complaint at the time.
Liability: The owner does accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
The maximum liability accepted by the owner will be the total cost of the holiday as paid by the guest to the agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners: The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc.) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The owner shall not be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the owner will make every possible effort to secure alternative accommodation if required.
No Smoking: All Kiss Wood Cabins accommodation has a strict No Smoking policy within properties.
Force Majeure: The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The guest agrees that the contract with the owner is made at the owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
Kiss Wood Cabins
Nettlebeds Farm, Wincle, Macclesfield, Cheshire sk11 0qg
I the undersigned, accept the terms and condition laid out in this document and agree to abide by them.
Guests Name ______________________________________________
Signature ___________________________________________________ Date: _____________________